global evaluation: 4.4/5
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By: Ariellele 2018-04-22 15:11:42
Where do I start...
The fact that one must pay for return shipping is not clearly stated anywhere on the website. Instead, advertisements saying free return shipping are everywhere. Only if you click on the fine print are you able to see that this is ONLY in the UK. Other websites with similar return policies state this more obviously.
The clothes are inconsistent in sizes. I ordered the same shirt in two colors - one color was so small that I was unable to even fit it over my head. When I contacted customer service about returning this item they told me I had to pay for the return shipping...
Half of the clothes that arrive smell like cigarette smoke. Just what I want to put on my body, let alone while I'm pregnant: cigarette fume covered clothing. About 10% of the remaining clothes smell funny in some sort of other way that I cannot describe (not just chemicals).
It's too bad because the fashion is cute and I would like to be able to purchase more. However, the lack of consistency, the sub-par return policy (competitors offer free return shipping), and the stench of cigarettes has me looking for other options for retailers for my needs.
By: Sarahle 2018-04-19 15:28:48
I was very impressed by the communications telling me exactly where the order was at every stage, and then the item was delivered two days earlier than expected, which was a bonus!
By: Lesley Annele 2018-04-19 12:55:31
Really good service. Fast delivery. And good quality of material used on dressers I ordered. Also love the design and fits perfectly.
By: Andreale 2018-04-19 09:08:47
Good products ! Delivery was quick. All good.
I liked the quality and the fact that it is as in the pictures. It's good to get what you see.
By: Lorrainele 2018-04-16 17:06:23
Quick delivery of really great quality, reasonably priced clothes which should see me through pregnancy and beyond!
By: Ashleighle 2018-04-13 14:42:37
Easy to order online, delivery was very quick to the UK. Sizes seem pretty accurate, and good quality product. My only complaint is that they didn't have my size (UK10) in a lot of things and won't be getting anymore! I'd defiantly recommend though :)
By: Lindsayle 2018-04-09 11:30:56
Great clothes! Quick service but the "free returns" option is very poor. It is only a "free return" if one takes the parcel back to a DHL location. I live in London and my closest DHL site is miles away so totally impractical for mums to be who work full time! Why cant the courier pick up the parcel from me? This issue makes returning items to you expensive as i have to post the item and cover the cost myself so i would not recommended you because of that.
By: Hannahle 2018-04-09 08:13:09
I found the website for envie de fraise after struggling to find pretty maternity wear from most uk shops and websites. I was surprised how quick my order came. The dresses I ordered were so lovely and comfy too. They still made you feel good in them. I was so happy with my purchase and would highly recommend to anyone wanting pretty, good quality maternity wear at an affordable price. Many thanks
By: Tabithale 2018-04-05 10:58:10
Very easy website to use. Updated throughout order, very quick delivery and easy to return.
Dresses ordered are all very flattering and perfect for easy breastfeeding
By: Binle 2018-04-01 10:14:41
*** The reason I gave 3 star is for the delivery. It costs £*** for DHL delivery which is a big draw back of this purchase. It was lovely to get it for next day but was still too expensive to pay. The next day delivery wasn’t that important for me to pay more expensive delivery. It was shame there is no choice on the delivery method:(
By: Rebeccale 2018-03-19 11:40:07
Finally maternity clothes that make me feel like a human again! Everywhere else I have tried the clothes are either really frumpy or really cheap looking. These are nice good-quality clothes that just happen to be for maternity.
I bought two dresses and perhaps it is just the style of the dresses but the sizing seems quite different.
I am normally a size 10, but given that most size 10 maternity clothes I have tried are far too big, I went for 8-10 (rather than 10-12)
I am end of second trimester, one dress fits perfectly and has some room to grow, the other dress fits fine now, but in a few weeks I will probably need to set it aside for nursing, as it will soon be too tight. On the plus side, I'll definitely still be able to wear it when I hopefully return to a normal size.
I appreciate that everything is shipped internationally, but the delivery costs are really high.
By: Fionale 2018-03-16 16:21:50
Great product and fit. Delivery and comms around order all amazing.
By: Aoifele 2018-03-08 10:04:58
*** I also found the customer service team excellent when I did have a problem.
By: Daniellele 2018-03-07 23:09:53
I recently ordered a nursing occasions dress for my son's christening and although I loved it when it arrived unfortunately it was damaged. Consequently I contacted Envie De Fraise customer services to ask for an exchange and I was extremely impressed with their prompt response and professional manner at which they dealt with the exchange. They could not have been more apologetic in regards to the fault, made returning the original dress simple and sent out a new dress quickly. I love the new dress, affordable price, great quality and excellent customer service experience. I would definitely recommend this company.
By: Sarahle 2018-03-01 11:01:13
Delighted with the quality of the products I ordered. I'm 37 weeks and wanted them to fit post pregnancy for nursing. They look a bit tight on me at this stage but will be perfect for after the birth. I orfered my pre pregnancy size which is uk 6-8 and if i wanted them to fIt me now I should have bought a size up. It's true to size but loads of stretch and great quality for the price. I'll be ordering again!
By: Irenele 2018-02-23 18:06:10
Really disappointing experience - I won't buy anymore - they have lost a customer for the poor service provided after I returned a couple of items because they were not my size. Originally I used a voucher to buy 3 items and when I returned 2 items, they divided the amount of the voucher in 3 - I have never experienced such a thing before.
On top they were not friendly on their answer stating that they don't need to explain in terms and conditions how the voucher works.
By: Marinale 2018-02-23 12:48:50
My order was received in a fast and efficient way, I would recommend it to other users
By: Kellyle 2018-02-23 10:09:33
Would absolutely recommend, only criticism is that clothing runs quite small so had to size up. However great quality & flattering pieces for those expecting and/or nursing!
By: Olgale 2018-02-17 21:52:32
Very happy with everything. Love design and quality of the clothes. Big area to work on is to drop the delivery price and have delivery to Cyprus. (I.e. Vertbaudet does it for 5 eur in 5 days). No more complaints on my side and I will definitely reccomend you to my friends.
By: Sallyle 2018-02-09 10:04:49
Good quality products and very good service.
By: Chrisle 2018-01-23 07:57:21
The parcel arrived very quickly and we were pleased with the quality of the dress.
By: Jurgitale 2018-01-22 19:19:18
Hello team ,
I love your clothings specially maternity range. It happened that I have ordered few maternity tops which one of them was too small. I wanted to do exchange but was to hassle to do it and it would have cost me again to order same top ,but in a bigger size and on top i would have to pay for delivery again which i think is unfair to a customer. So I end up keeping a small top and hoping I will become slimmer :).
I'm a mother of two small boys and I'm too busy to do returns and order again .
Would be nice if you can do exchange option available and in a easy free of charge way.
By: Katherinele 2018-01-18 20:13:42
Cheaper delivery options available as puts me off ordering.
By: Jackiele 2018-01-15 20:36:39
Excellent website, easy to navigate and view different colour options. Fabulous designs, quality fabrics, styles and fit. Delighted with every item I have ordered for my pregnant daughter.
By: Rebeccale 2018-01-15 20:21:27
Excellent clothes and quick delivery
By: Paulale 2018-01-07 09:14:19
By: Laurale 2018-01-06 03:10:04
I'm very impressed with my first order, it arrived quickly and the clothes are great quality at reasonable prices.
By: Sarahle 2017-12-29 14:21:20
So pleased with what I ordered - great clothes, arrived very quickly.
By: Verityle 2017-12-11 10:45:30
Excellent products, great breastfeeding dress. Fast delivery. Will be buying from you again!
By: Rebeccale 2017-12-05 15:31:02
Excellent styles and quality
By: Isobelle 2017-12-05 15:27:45
Nice clothes, fit well.
By: Jackiele 2017-12-05 15:21:46
Fabulous maternity clothes, good quality fabrics and beautiful styles!
By: Jerinale 2017-11-29 19:17:21
Very quick and good service- I received my goods very soon after order. The garments are really nice, the designs are great and the pricing is reasonable. Would highly recommend it.
By: Maryle 2017-11-27 09:06:57
Quick delivery of quality goods
By: Lucillele 2017-11-20 08:58:07
The clothes are great and of quality. I am really satisfied.
In terms of customer ecperience, there is a bug in the order process to checkout. The click to allow you to change step 2 address to step 3 shipping is not working properly - this is really annoying and meant I needed to reconnect c. 15 times at different times to complete the order!
By: Jackiele 2017-11-16 17:47:30
I ordered two items for my pregnant daughter - a dress and a pair of pyjamas. I wasn't too sure which size would work for her but 14/16 was exactly right (she is usually a 12/14). The fabrics were lovely,, soft and not too thin. The designs and styles very flattering. I would certainly order from Envie de Fraise again. It would have been nice to have a little longer than 7 days in which to return the items had they not been suitable but as they were perfect this was not needed. Ordering was easy and delivery very swift. Thank you.
By: Lilile 2017-11-14 15:50:59
The quality of the clothes is good. The fabrics (especially stretchy ones) are not exactly as I expected. The packaging survived but the clothes got to me a bit wrinkled.
By: Giselele 2017-10-18 11:34:30
Lovely clothes, fast shipping and great quality.
By: Katiele 2017-10-11 12:34:36
Good quality product - delivered quickly
Would be great to see more nursing tops with access underneath rather than pull down from the top which is a bit more exposing.
Good product though and would use again.
By: Harumile 2017-10-10 14:33:49
The delivery and notifications while the order was being prepared were great, it's good to know where your package is. The quality of the products is good, great packaging. However, I felt like the clothes are more suited to early pregnancy, i.e. first and second trimester
By: Lisele 2017-10-06 17:33:53
Really fast, thanks !
By: Alisonle 2017-09-21 11:19:54
Very happy with the service and the quality of the clothes.
By: Lizziele 2017-09-19 09:16:38
These clothes are so perfect for a first time nursing mum! They are hard-wearing flattering, discreet, affordable, easy to use and they don't have obvious nursing panels so which helps makes them look just like a normal top! In short I love these and would recommend them to anyone.
By: Jurgitale 2017-09-19 08:48:18
I love "envie de fraise " clothing, ordered second time and very happy with all items , it is very comfy and looks great, fits perfectly.
By: Marzenale 2017-09-06 08:55:58
The only area for improvement is to stop using DHL as your delivery company. They are unreliable. Their drivers don't deliver on specified day, there is no detailed tracking system for the DHL to let customer know the time slot during which the delivery will be made.
By: Laurale 2017-09-01 15:55:11
Excellent communication and delivery times throughout service and pleased with all products.
By: Danile 2017-08-16 09:42:43
Beautiful clothes that are very flattering on and excellent quality and feel, delivered efficiently, what's not to love! A very happy customer!! I will most definitely be purchasing some more items in future!! :-)
By: Hazelle 2017-08-14 19:05:39
The clothes were good value and fitted perfectly when they arrived. They also looked and felt luxurious when on.
By: Jurgitale 2017-08-14 18:07:31
Very happy with the items i ordered. Maternity Tops are true to size and fits perfectly and very comfy too. Nice design also. Will buy again in the future. :)
By: Louisele 2017-08-01 10:37:01
A good selection of stylish maternity and nursing wear. Reasonably priced and decent quality.
By: Taniale 2017-07-25 10:51:17
Great clothing, excellent quality, really lovely and different styles. Website was easy to use and delivery was prompt. Very satisfied with my shopping experience.
By: Carleenle 2017-07-19 13:28:06
Again there is no return slip/ticket on the form and I have to pay for it myself
By: Hannahle 2017-07-19 12:52:04
Fast delivery, with delivery courier providing detailed info on when items would arrive with ability to reschedule. Clothing true to size and good quality for a fair price. Will use again.
By: Susanle 2017-07-17 19:05:53
Very happy with all aspects especially the quality and gorgeous clothes!
By: Francescale 2017-07-14 20:39:19
Very happy about the product and delivery. I would recommend it
By: Melissale 2017-07-10 18:30:35
Deserved 6 stars if their was the option. The dresses are amazing and very adorable. Got to many compliments.
By: Beverlyle 2017-07-05 18:43:55
Excellent service. Good prices good representation of products
By: Emmale 2017-06-30 08:44:21
Good quality and stylish
By: Harrietle 2017-06-27 21:16:41
Really pleased with my purchase, order arrived very quickly!
By: Louisele 2017-06-27 15:44:39
Easy ordering procedure, simple returns. Quick delivery. Would recommend to others.
By: Fionale 2017-06-27 08:30:40
Delivery is very expensive at £***. I want to order some more items but this has put me off.
By: Janale 2017-06-13 17:47:43
Very happy with the purchase, first time I bought a swimwear that feels so wonderful and comfortable!
By: Juliettele 2017-06-08 12:49:33
Not 5 stars for these reasons:
- 7 days isn't long to decide about returns when life is busy and then 30 days to return, when the return service may take 15 of those days. I ordered just before coming on holiday and feel under pressure about making the returns on time when I get home. This also isn't long compared to other websites. I find it common to need to make returns with maternity wear as it is hard to predict how something will fit even when ordering your pre-pregnancy size as advised. ***
- I measured my size but couldn't find a size guide on the website which told me which uk size was appropriate (only US) so I had to order two different sizes for comparison anyway.
- when I paid there was an error with my card and that error persisted even when I created a new basket, as advised by customer services. I could only order by using PayPal (which seemed silly as i used the same card through PayPal, which worked).
By: Victoriale 2017-06-08 12:11:44
I think the delivery charges are quite steep.
The quality of the clothing seems good, but the sizing is not completely accurate.
By: Clarele 2017-06-05 18:38:47
Lovely quality, very soft material and fit great, make me feel elegant for the first time in a while :) several of my dress purchases are suitable for nursing too, so I'll get a few more months' wear out of them post-partum too!
By: Louisele 2017-05-31 18:10:54
Good quality clothing delivered quickly.
By: Nataliale 2017-05-31 12:46:03
Good quality stylish maternity clothes and quick and easy delivery
By: Ewale 2017-05-30 17:50:43
First of all, information regarding international shipping was not clear. In the FAQ section it said that shipping to Denmark will be with DHL. When ordering, there was only an option to pick Chronopost. Also the price differed from what was stated in FAQ, it was more expensive after all. On the website you advertise "free return with DHL" but it doesn't state anywhere it refers to the national shipping only. It is a bit confusing. Otherwise, I'm very happy with the dresses and the shipping time.
By: Jemmale 2017-05-26 09:20:50
I love the maternity clothes at Envie de Fraise because they are a lot younger and brighter than a lot of other stores. The quality of the fabrics feel good and the fit was true to size. I ordered from the UK and the parcel came the next day. Really pleased!
By: Hazelle 2017-05-25 08:46:04
Very quick delivery and very nice maternity dresses.
By: Elenale 2017-05-12 12:58:02
*** It's a pity that they do ship to the Republic of Ireland (through the UK version of the website) but do not offer the same free shipping and return rates with DHL as for the UK customers; for nearly ***£ between shippinng and returns I will probably continue to buy their products but perhaps through other websites that offer free shippings and returns.
By: Tinele 2017-05-10 16:05:43
Very poor customer service, because difficult to contact people, you have to use the contact form every time which is more complicated than just replying to an email. The answers you get are not correct and very plain. I asked for a refund on forehand but 3 months later I still didn't get a refund....
By: Monikale 2017-05-09 09:36:30
I made two purchases (maternity/nursing tops and maternity pyjamas). Very happy with the service. Quick dispatch and delivery with DHL. Amazing quality products and a lovely fit too. I would definitely recommend to friends.
By: Sarahle 2017-05-05 22:15:54
By: Judithle 2017-04-25 22:33:16
Products arrived in good time but I am still awaiting for a refund 2 weeks after returned items were received.
By: Agnele 2017-04-24 20:33:11
Very good site with some very nice maternity clothes on it. Easy to use and very helpful.
By: Estellele 2017-04-10 12:21:37
Very happy with everything, the delivery and quality and fit of the clothes. Will be recommending your brand for sure!
By: Theresele 2017-03-27 15:10:33
Love your clothes, I was super happy with the delivery method.
Info about how to send returns could be added to the parcels though.
By: Alexandrale 2017-03-23 00:20:54
Great clothes, quick return policy with prepaid dhl.
By: Jaynele 2017-03-21 11:14:58
Ordered for my daughter. Would definitely recommend to others. Order was delivered quickly and the items looked great.
By: Cecilele 2017-03-17 15:29:59
No comment. Excellent service.
By: Laurale 2017-03-08 21:24:07
Excellent quality and quick delivery.
By: Felicityle 2017-03-07 12:36:19
Quick delivery and lovely items
By: Felicityle 2017-03-03 13:53:03
Ordering was quick and simple, the only negative was the order confirmation was in French! but nothing google translate couldn't cope with!
By: Rachaelle 2017-02-27 22:29:43
The clothes are lovely and so much more flattering than any maternity clothes I have found in Britain. The sizes are true and the designs are really well designed for all stages of pregnancy. I especially like the under bump skirts. My only criticism is that returns being via DHL were rather complicated as nowhere in U.K. wants to accept a prepaid parcel, but that's not really Envie's fault! All in all, very happy customer who will be ordering more soon xxx
By: Johannale 2017-02-16 08:30:31
Excellent product, fast and reasonably priced delivery
By: Sophiele 2017-02-08 10:40:01
Great style and fit but a little disappointed in the quality of the material and really not impressed to see that the dress I bought was hand wash only - life is too short for hand washing, especially when you're pregnant!
By: Janele 2017-01-31 08:59:06
Top notch service
By: Laurenle 2017-01-24 05:29:06
No attempt to deliver was made. The package was sent directly to point a half hour away from my home. I would not have used Envie Le fraise UK if knew this would occur.
By: Janicele 2017-01-18 20:42:19
I liked the styles & variety of clothes, much more varied & stylish, and at reasonable prices. I was disappointed that having entered details in order to receive a discount code - the code had expired so I did not get the £8 discount.
I think that the £7 carriage charge was too high. It would not have been too bad if I could have ordered all the items I wanted, but several things were out of stock, so either I had to wait or pay twice
By: Andreale 2017-01-16 23:13:43
I will definitely order from here again. My order arrived really quickly & everyone commented about how lovely my dress looked on me!
By: Jole 2016-12-10 22:00:19
Absolutely perfect wedding guest outfit. I've been struggling to find an outfit for a friend's wedding until my mum found this website. Dress fits perfectly. Normally a size 10 but went for a size 12 instead. 7 1/2 months pregnant and so happy with the fit and quality of the dress.
By: Danale 2016-12-07 01:37:23
the website once you add an item to your shopping card you if you click continue shopping it takes you back to the last item you look at - if you then press back key it takes you back to your shopping cart. So you have to start the search again. Secondly, you should have a section for items on sale.
By: Annale 2016-12-06 20:17:21
Order arrived quickly and items fit nicely and are of good quality.
By: Carlyle 2016-11-30 11:05:36
Great products, fantastic quality and really wonderfully fitted designs. I've ordered four different items and have been really impressed and happy with all of my purchases. Will very happily recommend!
By: Collettele 2016-11-29 00:12:57
Order came in good time and fit well. Very happy
By: Clarele 2016-11-26 11:17:30
I recently purchased the Antoine maternity coat. Overall I am very happy with the style and quality of the garment. I was unsure of the size to buy and contacted customer service who were very helpful. Pre-pregnancy I was a 8/10 and bought the size 10 which is a generous fit. It was a little big when I first purchased but at 24 weeks it is starting to fit very well. Only down side is there are no belt loops which at times is frustrating, particularly when the coat only fastens at the top so it is a bit of faff trying to hold the whole thing together and wrap the belt around. Otherwise a very lovely coat.
By: Manpreetle 2016-11-25 18:06:55
Great product with lovely delivery service that is prompt.
An improvement could be the packaging.
By: Kerryle 2016-11-25 15:00:08
Terrible customer service!
I ordered over *** worth of items all of which went back. The paperwork within the parcel was missing the return label and after numerous emails someone finally got back to me outside the return time.
However in the end I got my return label and promptly sent the items back never to order again from them. On reading reviews other customers had similar issues as well. I would give them 0 stars if I could and would recommend other avoid.
By: Denisele 2016-11-23 14:03:58
Absolutely brilliant service. Next day delivery and very good value for money.will definitely use this company again. Thank you
By: Joannale 2016-11-19 11:09:02
very disappointing experience and will not be ordering again, poor quality material the lighter colours were so thin you could see the freckles on my belly through it and the returns procedure is still a ongoing headache weeks later, as other reviewers have mentioned the free DhL label is not in the parcel to return to france and the delaying response i keep getting is as soon as they can get one they will email me, this has taking weeks and numerous emails to get to this stage let along wait for a refund to be returned, very annoying as i spent over £200
By: Liannele 2016-11-12 05:37:33
Picture on website looked a lot nicer than actual item so a bit disappointed
By: Jenniferle 2016-11-09 15:30:23
Quality clothes and fast delivery - great!
By: Victoriale 2016-11-03 00:46:34
Quality wasn't what I expected
By: Stephaniele 2016-11-01 11:05:01
Amazing clothes, lovely, stylish and comfortable for pregnancy and after. Ordering and delivery were simple and straightforward. Received goods faster than I was expecting
By: Annle 2016-10-28 13:11:27
Good service and product
By: Barbarale 2016-10-18 09:50:22
Good quality and good service of delivery
By: Vanessale 2016-10-14 18:38:55
Beautiful clothing, looks fabulous on body and is comfortable to wear!!
By: Sophiele 2016-10-05 11:35:15
I think its ridiculous that you can't have an immediate refund and it has to be requested
By: Louisele 2016-10-04 03:02:14
By: Fotinile 2016-10-03 23:17:13
The dress is nice but the sizing is misleading. I wear a 8/10 usually, but I have big breasts, especially since the pregnancy.
I had to order and return the dress 3 times until I finally bought the size 14/16, because the chest area was too small, and there was not much difference between the sizes. The rest of the dress looks a little baggy on me.
By: Sheilale 2016-09-20 18:03:26
Trying to arrange return/refund but no DHL label provided to do so. Was told via email from customer service that I would be sent one via email but still haven't received anything so how am I supposed to return/refund?
By: Andreale 2016-09-20 10:34:25
quick deliverz and dresses are nice. exactlz like on the picture
By: Fionale 2016-09-14 00:09:31
Lovely, flattering clothes (with a feminine waist and neck line, hallelujah!).
However, ordered 2 separate orders and neither contained pre paid returns delivery label. I only got this after sending 2 emails to customer services. Returns policy should be much simpler.
By: Bobbyle 2016-09-13 08:40:59
Very pretty designs but sadly the quality of the clothes is dreadful. Even the one dress I reluctantly kept has a wonky collar. More annoyingly, the Returns process is shocking!!!! I did not receive a DHL sticker in my package, so I emailed them. One week later, and several emails to them and I still have not received a DHL sticker to return over *** of goods I want a refund on. When I phone them I get put on hold and then cut off!!!! Additionally, when I finally do make the return (when that will be, who knows ?!?!?£) the money then gets credited to my store account NOT my debit card, so I will have the laborious task of organising that too. Dreadful, dreadful service, and I will NEVER buy from this company again!
By: Elizabethle 2016-09-10 09:06:53
Would be 5 stars except the bras are not made in France and you only really have skinny leg trousers, would prefer a boyfriend fit for jeans
By: Annekale 2016-08-30 23:36:58
Great quality clothes and quick delivery will order again and recommend to others!!
By: Jacquelinele 2016-08-24 19:11:06
Great service only down side was no returns label
By: Susanle 2016-08-24 14:50:33
Sizes smaller than stated. I'm a 12-14 but had to order a 14-16. The clothes were also a poor fit hence the return. The fabric was also very thin.
Returned procedure wasn't straight forward. I had two parcels, neither of which had a returns label included. When I tried the Post Office I was told that they didn't take DHL parcels.
By: Ginale 2016-08-24 06:22:09
By: Yinkale 2016-08-24 00:08:10
The cloths were okay but smelt of cigarette which was over whelming.
By: Jacquelinele 2016-08-20 15:54:16
Order came through in excellent however was too big. Now trying to return the order is an inconvenience. The printed returns label apparently has a digit missing from the sender act and therefore DHL will not return it! I'm currently waiting on a response, have emailed customer helpline!
By: Marindale 2016-08-17 09:26:30
I ordered a lot of clothes, hoping they would fit. I read the refund policy before I did, as I did not want to order anything I would struggle to send back. It seems the refund policy on your website only relates to the US. But this is not clear at all. I have one dress I would like to send back, as it doesnt fit, but it would cost me as much to post it back to France for a refund, as it would to keep the dress and never wear it. This is hugely disappointing. Please correct your website to make it more clear that customers in the UK have to send their purchase back to a FOREIGN country and that the expense for this would be really high.
By: Jihanele 2016-08-09 07:12:58
I was suprised by the poor quality of some of the fabrics used. The fit wasn't consistent across the different items that I'd ordered. I don't think I would order from EDF again.
By: Florencele 2016-08-04 17:40:49
There was no return label in the package. I asked for one 6 days ago and still not got it, they said they would send it asap and that I should not worry there is no time limit for the return. Other than that, what I received was conform to what I ordered and arrived in 3 days so quick enough.
By: Lejlale 2016-07-28 16:41:51
By: Lucyle 2016-07-28 10:39:35
I was so impressed initially with the value for money and the free delivery and DHL option. I spent a lot of money and was very pleased with my order. I opted for the DHL delivery for speed, free return, full refund and ease of returning.
Order arrived promptly in immaculate condition, but with no instructions of how to return. I looked at the policy and instructions on the website, and again, no instructions for DHL returns. I contacted customer service on many occasions, concerned that I would not be able to return my items in time for a refund based on the policy. I resorted to contacting DHL (very costly) to enquire and organise myself. I received conflicting and minimal information via email in regards to my return. I immediately arranged a full refund from online credit and waited for my refund. Which didn't come. Eventually I had to resort to contacting the company via PayPal with a threat to report them and received my refund past their policy agreement. I will never shop here again and actively warn others from doing so too.
By: Elizabethle 2016-07-26 18:20:06
I ordered 2 dresses from the website, payment was taken for both however only one was delivered. The dress itself is lovely, good quality and fit however when trying to contact the company to ask about the dress I have had no luck. Emailed a few times to relieve a response saying they would be in touch soon and heard nothing. Not happy to be charged *** for a dress I haven't received.
By: Sarahle 2016-07-26 08:33:40
I placed an order for 2 items but only received one item. After repeated attempts to contact customer service for a refund on the item not received or request despatch of the item I have had no response.
By: Vickile 2016-07-21 09:25:57
The order procedure was excellent. The information the provider gave was prompt and efficient. The service was quick and the provider kept me well informed about delivery
By: Mathildele 2016-07-13 08:31:45
the order was fine then i received the items and nothing fit (too tight as the material they use is not great quality). i cannot send my items back as DHL did not leave me a way ti send it back, this means I would have to pay for postage for items i will never wear. i then wrote to customer service it has been over 3 days and no reply. not sure what to do.
By: Clarele 2016-07-08 14:10:51
A returns label was not included in my order. I have asked for help on this and still received no reply- but promotional emails such as this one.
By: Carlyle 2016-07-01 17:21:25
Lovely quality clothes and received very quick
By: Valentinele 2016-06-27 19:12:39
I am French living in the uk. I can't understand your way of converting euros in £. So for you 20 eur = 30 British pounds ? I feel it is not very fair not very honest and that s a shame because I really like your clothes.
By: Nishale 2016-06-27 19:01:13
I ordered a dress and pair of pyjamas. Both items were of good quality, however the pyjamas that were sent were of the weong colour (i ordered black top and pink printed pyjamas bottoms but was sent a pink top with black pyjama bottoms). Postage too expensive to reorder.
By: Elenale 2016-06-23 08:46:37
The products I have ordered are of very good quality. The delivery time to Italy is really quickly, I have finalized the order on Tuesday and the goods were already on the address on Wednesday.
However, I live in Croatia and not in Italy and I was forced to organize the delivery to a friend's address in Italy because otherwise I wouldn't be able to order because they don't deliver to Croatia, even though Croatia is in the EU. I also have a big resentment to the Customer service as I have sent 2 e-maily and got no reply to this day even though I have already wore the clothes I bought several times. Hm.
By: Lindsayle 2016-06-22 10:41:49
I think on the whole the experience was a good one. I love the clothes as they are different from anything i have found in the uk so far and good fit and reasonable prices. The colour choices are really good as maternity clothes do tend to be limited to black and blue so to have do many designs to choose from was refreshing! I'd definitely recommend to others. The order and return process to the UK could be better explained, however, and I'm having a small issue with the return process which I'm waiting for feedback from the customer service department.
By: Sooziile 2016-06-22 08:10:27
The product is very nice as is as depicted on the website. The only thing I'd look to improve would be the returns timeframe. As the product was delivered to the UK from France, 7 days isn't much time to return items should you decide too. The paper invoice that accompanies the product could also do with describing the exchange policy and how customers might go about exchanging sizes if the garment didn't fit.
By: Katele 2016-06-20 20:36:13
I was pleased with the product but I ordered 2 sizes as I wasn't sure what size I would be and there was no DHL label to return my items as promised. I have emailed the company but am yet to here anything back and there's no telephone number to ring :(
By: Sarahle 2016-06-14 10:28:41
Lovely skirt, stylish, comfortable and equally good in or out of work. Fast delivery and good comms
By: Sineadle 2016-06-02 22:50:35
I ordered a dress on your website. The dress arrived really quickly but unfortunately did not suit me as it was a little see through. There was no pre-paid DHL label in the package and so I was unable to return it. Mistakes happen so I did not mind this too much, but I found your customer service very poor. I sent two messages using the customer service form on your website, but got no reply. I posted a third message and sent an email using the general email address in your website. I eventually got a reply from a customer care rep who apologised and said she had ordered s label for me and would email me when she received it. A week later and I still have not received the label. I have also sent two emsils asking for an update but have not received. Any reply. I want to return the dress and get my money back asap so that I can get a dress that I can wear.
By: Lynnele 2016-05-21 19:03:48
I have emailed twice regarding no return label and had no response. Can someone please contact myself or let me know how I can get return label for dhl? Thanks.
By: Sakinale 2016-05-19 08:07:47
Very bad quality products. My legging ripped apart not even 8h after I had worn it. I wanted to send all my products back following their guidelines but no free label was attached to my parcel. The customer service told me they would send me another label but I am still waiting for it one week after (they wrote an email with spelling mistakes and didn't spell my name right. Not a big deal but it shows the poor quality of their service and products).
By: Amyle 2016-05-16 17:58:55
I am really disappointed with the lack of customer service I received from this company. I emailed them to explain that I had gone into premature labour and no longer required the items ordered and also no longer had access to a printer as I was on maternity leave. I requested the returns documentation be posted to me and also asked for a pre paid returns label as this was missing from my order (9th May). I received no reply despite chasing up on it (11th May). I have now paid an extortionate price to post it back. After a traumatic birth experience I really hoped that the returns procedure for this transaction would be straightforward but I was very much mistaken.
By: Dariale 2016-05-16 15:31:39
Really please with the order, item as desrcibed, good quality material, looks lovely
By: Martinale 2016-05-06 12:50:27
The order procedure was straight forward, delivery time was good and I loved most of the items I ordered. BUT: the prepaid return label wasn't included in the package and I need to return a couple of items. So far, I've emailed Envie de Fraise three times and requested the return label - without any response. This gives the otherwise very positive shopping experience a quite negative aftertaste and I will have to think twice if I order again as I'm not willing to pay GBP 20 out of my own pocket to return items to *** (I live in the ***).
By: Katherinele 2016-04-26 10:16:28
Received my item complete with damage and holes throughout the garment. Contacted customer services as was reluctant to cover return costs, no response.
By: Rachelle 2016-04-20 21:41:32
Delivery took some time and it was a pain to return items I had to go online and print a returns sheet and find out returns address. Then I had to pay for postage to go back to France. Not impressed.
By: Ememle 2016-04-15 18:54:19
It was horrible. First of all, they never answer calls and when they do, they make promises and don't keep. Secondly, I wanted to make returns (which they claim is free), yet my prepaid DHL label was absent from my delivery. When I requested they rectify it, they said they would send one to my email and I still have not received it. Its like they don't want you to return items that you don't like. Horrible !!!!!Horrible!!!! Horrible!!!! Lastly, I had to dig a contact number from their French website, the website for the UK has no contact number and they don't respond to mails sent on their contact us form. Horrible
By: Erikale 2016-04-14 13:32:57
I was very happy with my delivery and the cloths I bought. if one thing needs to be improved, it would be notifying better, if possible, and making possible for the custumer, to track the delivery, as I'm not at home many days as I'm working.
By: Meredithle 2016-04-06 22:51:33
I received an email that said would get my delivery on April 1st, but it didn't come until the 6th. Both items fitted on the chest, waist and hips but the sleeves were very long and tight so I will be returning them.
By: Anne-Laurele 2016-04-06 16:44:36
Good delivery service, very quick, just for the exchange or refund it is quite long.
By: Eminale 2016-03-27 13:30:27
My new Audrey maternity dress already started bobbling after 1wear. Could you please refer to manager as I would like to discuss how "new" the dress was.
By: Caitlinle 2016-03-04 03:15:39
Order procedure simple and prompt delivery, however delivery fees were expensive and parcel arrived without free returns label. Contacted customer service and advised a label would be sent to me but I am still waiting. Would not have ordered items at all if I had known returning them would be so difficult. Will not be ordering from here again.
By: Nicholale 2016-02-26 13:45:05
I ordered 2 tops and they are fantastic! Great quality, great material and really comfy! The service was also great and delivery was quick and I was informed the whole time!
By: Dinkyle 2015-12-19 11:50:44
I was very disappointed at the condition this item arrived in. It was totally crushed and creased and has been hanging in bathroom for two weeks so as the steam could rectify this problem. As this is a Christmas gift for my daughter in law was quite distressed at its condition. Surely this garment should have been packed in a box!!!