How do I return an item?
Right of withdrawal and return of products
The consumer has a period of fourteen days following receipt of the package (or the last item received in the case of delivery of the order in several packages) to exercise his legal right to withdraw from a distance contract, following solicitation by telephone or off-premises, and a period of fourteen days following notification of the exercise of this right to return the unsuitable items, without having to justify his decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
RIGHT OF WITHDRAWAL INCREASED TO 30 DAYS AT ENVIE DE FRAISE
Without prejudice to the legal right of withdrawal, Digital Fashion Group wants to go beyond the legal obligations to allow you to try the purchased Products by giving you a longer period of reflection. We therefore grant a right of withdrawal extended to 30 days from receipt of the order to exercise this right and inform us.
Under this right of withdrawal, you can decide within 30 days to return the unsuitable products to us and therefore even after the expiry of the statutory 14-day withdrawal period, informing us by any means or by printing the return label available in your customer space. After notification of the exercise of the right or after printing the return label, you have 15 days to deposit your package with the carrier of your choice, among those proposed. For U.K. deliveries, returns are free of charge with Hermes to make a return, while if you want to use another carrier it will be at your own expense.
However, this right of return is valid only to the extent that you have tried the Product in a reasonable manner (for example to check the size, appearance, style, comfort etc.) and that the item is returned to us complete, intact, with its original packaging and in perfect condition.
If a product is unsuitable, after being returned and checked, it will be reimbursed with no charge or penalty. They are borne by our Customer if he chooses another means of return. An acknowledgement of receipt of your withdrawal notification will be sent to you upon receipt, by email or, otherwise, by letter, which will indicate the procedure to follow.
When the right of withdrawal is exercised, the Buyer is reimbursed for all amounts paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which DIGITAL FASHION GROUP was informed by the Buyer of his decision to withdraw. The refund is made using the same payment method used by the Buyer for the initial transaction, except with the express agreement of the Buyer for the use of another payment method. You can receive a credit note (valid for 12 months or refundable) when you have accepted the proposal, or a transfer.
If you have paid by credit card, your card will be credited directly; if you have used a non-refundable gift card or purchase voucher, you will receive a non-refundable gift card or purchase voucher in the amount and duration equivalent to the one used.
The flat-rate contribution to processing and delivery costs paid by you will be refunded if the entire order is returned at the standard delivery rate; the extra charge you may have paid for a more expensive delivery method (express delivery in particular) may not be refunded.
In the United Kingdom: return shipping costs are FREE with Hermes and borne by you if you use any other carrier.
In this case, your package must then be sent with sufficient postage and handed over to the Post Office for return to the company at the address provided below.
The item(s) on which you exercise your right of withdrawal must be returned in its (their) original packaging, when you have unpacked them, intact, accompanied by any accessories, instructions for use and documentation to the following address:
ENVIE DE FRAISE CHEZ BSL
8, RUE RENE PANHARD
ZONE DE LA TOUCHE TIZON
35230 NOYAL CHATILLON SUR SEICHE - FRANCE
In accordance with the law, a discount on the price to be refunded may be applied in case of non-compliant or unreasonable use.
DIGITAL FASHION GROUP checks the returned products. The refund is deferred until justification of the proof of return and/or receipt of the product.
DIGITAL FASHION GROUP reserves the right to refuse a package returned late and to return it to you at your expense.
You lose the benefits and discounts (e.g. price reduction for a minimum order amount) that you may have been granted in exchange for the order of the purchased items subject to your withdrawal.
For reasons of management and speed of processing, please always accompany your package with the return slip.
A standard withdrawal form is at your disposal.
For reasons of health and hygiene, lingerie and swimsuits can only be returned with their original packaging, in new condition, and provided they have not been worn. You do not have the right of withdrawal for lingerie items and swimsuits that have been used.