Frequently Asked Questions

Select a question to see our answer:

Our collection

How is Envie de Fraise's collection produced?

Our collections are designed and brought to life by a team of passionate, dedicated expert designers and stylists, in our Parisian studio. All our designs are exclusive and our clothing is carefully checked to ensure it meets the exacting standards we have always set ourselves. Envie de Fraise takes the time to find the perfect fabrics, and also takes care to balance volumes, cuts, and colours, all while maintaining the brand’s creative momentum.

What should I do if a product is not available?

Once you have clicked on the product and have chosen your size, the availability date will appear under the price. If the product is unavailable, click on "Notify Me When It's Available" and enter your email address so that we can notify you when the product is available again.

Which size should I choose?

We recommend you choose your pre-pregnancy size: our clothes are designed to be worn from the first to the ninth month of your pregnancy. If at the time you place your order, you have gained more than 10 kilos, pick the next largest size to be more comfortable.

You can consult our Size Guide for further help.

Orders

How do I place an order?
  • Step 1: selection of products ("My shopping bag")

    You select the items that interest you to order them; you can consult your shopping bag at any time by clicking on "my shopping bag" at the top of the page and access the terms and cost of the processing and delivery charges.

    When selecting, you are invited to consult the descriptions of the items on the product sheet.

  • Step 2: Validation of your order

    At the stage of the validation of your shopping bag, the total of the order displays the amount which you have to pay, if you do not add other products.

    Before the final validation of your order, you can modify or add other products or terminate your order.

    In accordance with the law, you are reminded that the validation of your order requires you to pay for your purchases. When you confirm your order, you agree to pay according to the method you choose in the following steps to complete the ordering process.

  • Step 3: Identification or opening an account

    This step leads you to create a personal account, or identify yourself if you already have one.
    The creation of an account is required to place an order on the Site.

    The creation of an account saves you from entering your personal data necessary to process your order each time you visit the Site.

    It is important to specify your telephone number, your address and your email address in case our customer service needs to contact you.

  • Step 4: Your choice of delivery and payment

    You select the delivery method among those offered depending on the place of delivery and payment method.

    The amount of your participation in the cost of processing and shipping or delivery of your order is added to the total of your order, or is free depending on the total of your order (in this case, the costs are displayed as "0").

    You are asked to validate your order: "I VALIDATE MY ORDER"

  • Step 5: Payment of your order

    You are then asked to proceed with the payment of your order ("PAY Secure Payment", depending on the choice you make.

    If you opt for a payment by card after validating your order, you will be directed to the secure payment page of the e-commerce provider that DIGITAL FASHION GROUP has chosen for the security of your payments on the Internet.

    At the payment stage, you are asked before validating your order if you have read the general terms and conditions of sale and if you accept them.

    Your order is then registered.

How do I use a voucher or a discount code?
After adding all your items to My Shopping Bag, enter your discount code in the "Promo Code" field on the left of your screen. The total amount of your order will update automatically. To receive a discount code, sign up to our Envie de Fraise newsletter and you'll never miss out on any of our deals and special offers!
How can I track my order?

We send you emails so that you can follow every step of your order:

  • First, you will receive an email a few moments after your payment confirming your order.
  • Then, you will receive an email stating that your order has been packaged at our warehouse. This is also reflected on your Envie de Fraise account.
  • Finally, you will receive an email confirmation with the tracking number of your parcel once your order has been dispatched.
What does my status order mean?

Once you have placed an order on the site, there are several different statuses it can go through:

  1. Payment approved: You used a bank card to pay for your order. Your payment has been approved and your order will be dispatched promptly by our logistics centre.
  2. Processing order: You paid for your order and your payment was approved. However, some of the items are not available. That is why your order shows a "Processing order" status. If you would like your parcel to be sent out without waiting for your other item(s) to become available, please contact us. We will issue you a voucher for the amount you were charged for the unavailable item(s).
  3. Order confirmed: All of the items in your order are now available. Your order has been confirmed and will be dispatched by our logistics centre.
  4. Dispatched: Your order has been dispatched. You should receive it within the next few days.

Payment

Is the payment secure?

Payment by credit card is carried out with our secure payment provider. The amount of the transaction will be debited within 48 hours after the payment made.

The data of the transaction with a bank validation server is encrypted. DIGITAL FASHION GROUP uses only encryption protocols that are known to be safe. The Buyer's data therefore never circulates unencrypted. The Buyer enters his credit card number, the cryptogram and the expiry date of the card he uses, on a secure page of our provider. The payment request is transmitted and routed in real time. The secure payment provider conducts various checks to prevent abuse and fraud.

Your bank details are only used for the purpose of completing the transaction. DIGITAL FASHION GROUP does not have access to your card ID; only the bank has access to it, via the secure payment platform.

The order validated by the Buyer will be considered effective only when the bank payment centre concerned has given its agreement. In case of refusal of acceptance, the order will be automatically cancelled and the Buyer will be notified by email.

In accordance with the law on the electronic signature, the online transmission of your card number for validation of your order is proof of the order and renders the amounts you have undertaken to pay under this order payable.

Which payment methods do you accept?

A choice is offered between several payment methods. You can pay your order by credit card or PayPal.

SECURE PAYMENT BY CREDIT CARD

Payment by credit card is carried out with our secure payment provider. The amount of the transaction will be debited within 48 hours after the payment made. The following cards are accepted:

  • Visa
  • Eurocard / Mastercard

BY PAYPAL

You can pay for your purchases via the PAYPAL online payment service. All you need to do is create an account with PAYPAL. On PAYPAL, you also have the option to pay without creating an account using a Visa or MasterCard.

Delivery

What are the UK delivery fees?
CARRIERDELIVERY TIMEDELIVERY COSTS BORNE BY THE BUYER
HermesHermes2 à 3 jours*
Home delivery
£4.90 (tax incl.)
DHL ExpressDHL Express24 to 48 hours*
Home delivery
£7,90 (tax incl.)

* Conditions: the deadlines indicated exclude weekends and public holidays, from the date of shipment.

PROCESSING AND SHIPPING:

Average processing and shipping time

  • Orders are processed and shipped no later than the next business day.
  • For orders placed before 1 pm, the shipment will be made the same day
How can I track my order?

As soon as your order has been dispatched, we will send you an email with a tracking number. This number allows you to track your parcel in real time through our website, by going into "My Account", "My Orders", then clicking on the relevant order number.

What happens if I'm not in when my order arrives?

Your chosen delivery company will leave you an "Attempted Delivery" notice in your mail box. You will have to contact them directly to schedule another delivery.

Can I have my order delivered to a different address?

During the checkout process, you can choose between "Deliver to my Billing Address" and "Deliver to a Different Address". Click on "Deliver to a Different Address" and fill out the form that appears. Your order will then be delivered to an address other than your billing address. Deliveries cannot be made to post boxes, campsites, or hotels.

Return

Can I return any items sold on Envie de Fraise?

Right of withdrawal and return of products

The consumer has a period of fourteen days following receipt of the package (or the last item received in the case of delivery of the order in several packages) to exercise his legal right to withdraw from a distance contract, following solicitation by telephone or off-premises, and a period of fourteen days following notification of the exercise of this right to return the unsuitable items, without having to justify his decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

RIGHT OF WITHDRAWAL INCREASED TO 30 DAYS AT ENVIE DE FRAISE

Without prejudice to the legal right of withdrawal, Digital Fashion Group wants to go beyond the legal obligations to allow you to try the purchased Products by giving you a longer period of reflection. We therefore grant a right of withdrawal extended to 30 days from receipt of the order to exercise this right and inform us.

Under this right of withdrawal, you can decide within 30 days to return the unsuitable products to us and therefore even after the expiry of the statutory 14-day withdrawal period, informing us by any means or by printing the return label available in your customer space. After notification of the exercise of the right or after printing the return label, you have 15 days to deposit your package with the carrier of your choice, among those proposed. For U.K. deliveries, returns are free of charge if you use a pre-paid DHL label to make a return, while if you want to use another carrier it will be at your own expense.

However, this right of return is valid only to the extent that you have tried the Product in a reasonable manner (for example to check the size, appearance, style, comfort etc.) and that the item is returned to us complete, intact, with its original packaging and in perfect condition.

If a product is unsuitable, after being returned and checked, it will be reimbursed with no charge or penalty. They are borne by our Customer if he chooses another means of return. An acknowledgement of receipt of your withdrawal notification will be sent to you upon receipt, by email or, otherwise, by letter, which will indicate the procedure to follow.

When the right of withdrawal is exercised, the Buyer is reimbursed for all amounts paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which DIGITAL FASHION GROUP was informed by the Buyer of his decision to withdraw. The refund is made using the same payment method used by the Buyer for the initial transaction, except with the express agreement of the Buyer for the use of another payment method. You can receive a credit note (valid for 12 months or refundable) when you have accepted the proposal, or a transfer.

If you have paid by credit card, your card will be credited directly; if you have used a non-refundable gift card or purchase voucher, you will receive a non-refundable gift card or purchase voucher in the amount and duration equivalent to the one used.

The flat-rate contribution to processing and delivery costs paid by you will be refunded if the entire order is returned at the standard delivery rate; the extra charge you may have paid for a more expensive delivery method (express delivery in particular) may not be refunded.

In the United Kingdom: return shipping costs are FREE via a pre-paid DHL label and borne by you if you use any other carrier.

In this case, your package must then be sent with sufficient postage and handed over to the Post Office for return to the company at the address provided below.

The item(s) on which you exercise your right of withdrawal must be returned in its (their) original packaging, when you have unpacked them, intact, accompanied by any accessories, instructions for use and documentation to the following address:

ENVIE DE FRAISE CHEZ BSL
8, RUE RENE PANHARD
ZONE DE LA TOUCHE TIZON
35230 NOYAL CHATILLON SUR SEICHE - FRANCE

In accordance with the law, a discount on the price to be refunded may be applied in case of non-compliant or unreasonable use.

DIGITAL FASHION GROUP checks the returned products. The refund is deferred until justification of the proof of return and/or receipt of the product.

DIGITAL FASHION GROUP reserves the right to refuse a package returned late and to return it to you at your expense.

You lose the benefits and discounts (e.g. price reduction for a minimum order amount) that you may have been granted in exchange for the order of the purchased items subject to your withdrawal.

For reasons of management and speed of processing, please always accompany your package with the return slip.

A standard withdrawal form is at your disposal.

For reasons of health and hygiene, lingerie and swimsuits can only be returned with their original packaging, in new condition, and provided they have not been worn. You do not have the right of withdrawal for lingerie items and swimsuits that have been used.

What are the return fees?

In the United Kingdom: return shipping costs are FREE via a pre-paid DHL label and borne by you if you use any other carrier.

In this case, your package must then be sent with sufficient postage and handed over to the Post Office for return to the company at the address provided below.

The item(s) on which you exercise your right of withdrawal must be returned in its (their) original packaging, when you have unpacked them, intact, accompanied by any accessories, instructions for use and documentation to the following address:

ENVIE DE FRAISE CHEZ BSL
8, RUE RENE PANHARD
ZONE DE LA TOUCHE TIZON
35230 NOYAL CHATILLON SUR SEICHE - FRANCE

In accordance with the law, a discount on the price to be refunded may be applied in case of non-compliant or unreasonable use.

DIGITAL FASHION GROUP checks the returned products. The refund is deferred until justification of the proof of return and/or receipt of the product.

DIGITAL FASHION GROUP reserves the right to refuse a package returned late and to return it to you at your expense.

How do I return an item?
  1. Go to "My Returns" on Your Account.
  2. Select the product(s) you would like to return and the quantity for each.
  3. Print out the return form and place it inside your returns parcel.
  4. Stick the pre-paid DHL label you received with your initial order on your parcel and send it back to our warehouse. Your return will be processed within 10 working days from when we receive it.
  5. An e-mail is then sent and a voucher is created in your account. If you would prefer a refund, just click on the button in the "my vouchers" page and the refund will be made in your account within 2-4 working days.
What packaging should I return the item(s) in?

Goods must be returned in their original packaging. They must be brand new (not worn or washed), intact and include any accessories they came with, such as notices, labels, etc. We reserve the right to refuse a refund if the returned product is not in the aforementioned condition.

Can I exchange an item?

Exchanges are not possible on our website. Upon reception of your return, we generate a voucher in your account which you can use to order the products again.

How quickly will I be refunded?

If you have paid by credit card, your card will be credited directly; if you have used a non-refundable gift card or purchase voucher, you will receive a non-refundable gift card or purchase voucher in the amount and duration equivalent to the one used.

The flat-rate contribution to processing and delivery costs paid by you will be refunded if the entire order is returned at the standard delivery rate; the extra charge you may have paid for a more expensive delivery method (express delivery in particular) may not be refunded.

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