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Frequently asked questions

What are the delivery fees to the UK?

You will find UK delivery fees below.

Carrier	Delivery Delay	Prices
Hermes	2-3 working days	£4.90 (tax incl.)
DHL	24 to 48 hours	£7.90 (tax incl.)

For every order placed before 1pm your order is dispatched the same day

For every order placed after 1pm your order is dispatched the next day

What are the international shipping fees?

Envie de Fraise delivers all over the world!

We ship internationally and offer competitive shipping rates to Europe, Asia and the United States.

To estimate the shipping rate please select your country here.

What payment methods do you accept ?

We accept Paypal, debit and credit cards

By credit card:

Credit card payments are processed via Ogone secure payment system. The total transaction amount will be debited to your account within 48 hours of payment. We accept the following methods of payment: Visa, Euro, Eurocard / Mastercard and Carte Bleue.

By PayPal:

Please register to make your payment using PayPal. Otherwise, please pay by credit debit card, Visa or MasterCard.

How can I track my order?

You will receive email confirmation with order updates once:

1. Your order is confirmed
2. Ready to be shipped
3. Ships, we will provide tracking

How do I return an item?

1. Go to "return an item" in your account
2. Select the item/s you would like to return
3. Print out the return form and include it in your parcel
4. Send your parcel back to our warehouse
5. Your return will be processed within 10 business days from when they arrive back to our warehouse.

What are the return fees?

In the UK

Returns are FREE with DHL
Just use the pre-paid DHL label in your package and you won't have to pay a dime.

Other countries

Returns are at your expense, we recommend selecting a shipping method with a tracking number.

How soon will I be refunded?

Your return will be processed within 10 business days from when they arrive back to our warehouse.

The amount of your refund will be automatically credited to your bank account by Ogone, our secure payment partner. Depending on your bank, it may take 2 to 4 days before the amount shows up in your account. You will receive an email confirming the refund.

Other Questions?

Do you need help finding something or simply need advice?
If so, please do not hesitate to contact our Customer Service using the form below. We are always happy to help.

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