Frequently Asked Questions

Select a question to see our answer :

Our collection

How is Envie de Fraise's collection produced ?

Our collections are designed and brought to life in our Parisian studio by a team of passionate, dedicated expert designers and stylists. All our designs are exclusive and our clothing is carefully checked to ensure it meets the exacting standards we have always set ourselves. Envie de Fraise takes the time to find the perfect fabrics, and also takes care to balance volumes, cuts and colors, while maintaining the brand’s creative momentum

What do I do if one product is not available ?

Once you have clicked on the product and have chosen your size, the availability date will appear under the price. If the product is unavailable, click on « Notify me when it's available » and enter your email address so that we can notify you when the product is available again.

Which size should I choose ?

We recommend you choose your normal pre-pregnancy size: our clothes are designed to be worn from the first to the ninth month of your pregnancy. If at the time you place your order, you have gained more than 10 kilos, choose the next size to be more comfortable.

You can consult our Size Guide to help you out.

Orders

How do I place an order ?
  1. Browse through the different site categories.
  2. Click on the item you would like to order, select your size and add it to your shopping bag.
  3. Once you have selected all your items, go to your shopping bag and proceed to checkout.
  4. Create your account or log in
  5. Select your carrier
  6. Proceed to your payment.
How do I use a voucher or a discount code ?
After adding all your items to your shopping cart, enter your discount code in the field intended for this purpose (on the left). The total amount of your order will update automatically. To receive a discount code, sign up to our Envie de Fraises newsletter and you'll never miss out on any of our deals and special offers!
How can I track my order ?

We send you an email to follow each stage of your order:

  • A few seconds after proceeding your payment, by email.
  • When your order is packaged at our warehouse, you receive an email and it's updated on your account.
  • Once your order has been dispatched, 24 to 48h after your payment, you receive an email confirmation with the tracking number of your parcel.
What does my status order mean ?

Once you have submitted your order on the site, it may go through different statuses:

  1. Payment approved: You used a bank card to pay for your order. Your payment has been approved and your order will be dispatched promptly by our logistics centre.
  2. Processing order: You paid for your order and your payment was approved. However, some of the items are not available. That is why your order shows a "Processing order" status. If you would like your parcel to be sent out without waiting for your other item(s) to become available, please contact us. We will issue you a voucher for the amount you were charged for the unavailable item(s).
  3. Order confirmed: All of the items in your order are now available. Your order has been confirmed and will be dispatched by our logistics centre.
  4. Dispatched: Your order has been dispatched. You should receive it within the next few days, depending on which delivery option you chose.

Payment

Is the payment secure ?

Ensuring your online transactions are secure is a priority for us! We use the SSL protocol (Secure Sockets Layer) combined with electronic banking services. All steps involved in the payment process are encrypted and protected by the SSL protocol (Secure Sockets Layer). This means that your bank card number and any other information relating to your order are not being transmitted over the Internet in an unencrypted format.

Which payment methods do you accept ?

We accept the following payment methods : credit card, Paypal (Visa, MasterCard, American Express).

  • By credit card

    The payment by credit card is made by the SSL plateform Ogone. Your account will be debited 48 hours after the payment. We accept: credit card, Visa, Eurocard / Mastercard.

  • By Paypal

    To pay via PayPal, you must register. Otherwise, you can either pay by credit card Visa, MasterCard or American Express.

Delivery

What are the UK delivery fees ?
Shipping MethodDelivery TimesShipping Costs
DHL3-4 business days£6.90

For every order placed before 11am your order is dispatched the same day

For every order placed after 11am your order is dispatched the next day

How can I track my order ?

As soon as your order has been dispatched, we will send you an email with a tracking number. This number allows you to track your parcel in real time through our website, by going into "My account", "My orders", then clicking on the relevant order number.

What happens if I am not there to take delivery of my parcel ?

Your delivery person will leave you a delivery notice in your mail box. You will have to contact them to schedule another delivery.

Can I have my order delivered to a different address ?

During the ordering process, you can choose between "deliver to my billing address" and "deliver to a different address". Click on "deliver to a different address" and fill in the form that appears. Your order will then be delivered to an address other than your billing address. No deliveries will be made to post boxes, campsites or hotels.

Return

Can I return any items sold on Envie de Fraise ?

All Envie de Fraise products can be returned. Goods must be returned within 7 days after receiving your order. Please follow our return procedure and include the return form to your parcel. For hygiene and health reasons, underwear items can only be returned in their original packaging.

What are the return costs ?
  • For US & UK deliveries : returns are free of charge. You should use your prepaid DHL form to send back your parcel.
  • For France: returns are free of charge with Mondial Relay but at your own expense with Colissimo.
  • For other countries : returns are at your own expense. We recommend using a delivery method that includes a tracking number.
Which carrier should I use ?

For US & UK deliveries, you should use your prepaid DHL form to send back your parcel. If you would like to use another carrier, it would be at your own expense.

How do I return an item ?
  1. Go to "My returns" on Your account.
  2. Select the products you would like to return and select a quantity for each product.
  3. Print out the return form and include it with your parcel. Use the pre-paid DHL label that came in your package.
  4. Send back you parcel to our warehouse. Your return will be processed within 10 working days from when they arrive back to our warehouse.
  5. An e-mail is then sent and a voucher is created in your account. If you would prefer a refund, just click on the button in the "my vouchers" page and the refund will be made in your account within 2-4 working days.
What packaging should I return the item(s) in ?

Goods must be returned in their original packaging. They must be brand new (not worn or washed), intact and include any accessories they came with, such as notices, labels, etc. We reserve the right to refuse to refund the returned item if the product is not intact.

Can I exchange an item ?

Exchanges are not possible on our website. Upon reception of your return, we generate a voucher in your account which you can use to order the products again.

How quickly will I be refunded ?

Upon reception of your return, a voucher is created in your account. If you would prefer a refund, just click on the button in the "my vouchers" page and the refund will be made in your account within 2-4 working days.

You have paid by credit card or Paypal: once the refund has been processed any funds due should appear on your bank statement within 2-4 working days.

The vouchers we create are available for 12 months, and are not transmissible to another acccount.

Back ups'inscrire à la newsletter

It's in the bag! We like your style

Wishlist

Please log in to create you wishlist

Log in/Sign up

Toutes les offres en cours :